Questions and answers

No. Orders and quote requests don’t need an account. If you have one, your orders and quotes are listed in it.

Yes. Add each item to your quote list with “Add to quote”, then send the list from the quote page. You can print or save a draft straight away. We reply within 4 business hours. Setting up a new practice? Start with New clinic setup.

Yes, prices are shown including GST. The few items that are GST-free say “GST-free” next to the price instead.

Yes. Choose “NDIS participant or plan manager” on the quote form and tell us how the plan is managed. How NDIS purchases work.

From each manufacturer’s published specifications. Where a figure hasn’t been confirmed, the product page marks it with † and says so. If a value matters for your order, ask us before you buy.

Each item has a set delivery rate, shown on its product page and on the Delivery page: for example $100 per trolley or $200 per couch. Remote areas, some items to the NT and larger orders are quoted for your address before you pay.

Yes. Remote areas and some items are quoted individually, before you pay.

Our usual dispatch time is 1 business day for orders placed before 11pm (Melbourne time). Some items take longer, so we confirm the dispatch date when you order. Travel time depends on the state; enter your postcode on a product page to see estimated arrival dates.

Measure doorways, hallways, stairs and lifts against the product’s dimensions, and tell us about any tight spots when you order. The Delivery page explains what to measure.

Use Track order with the number from your confirmation email and the email address you used.

Contact us within 14 days of receiving your order, before you send anything back. Some items can’t be returned for hygiene reasons. The returns and refunds policy has the conditions.