Delivery policy
Delivery for this store is priced to your postcode before you pay: see Delivery. The terms below are ToBe HealthCare’s delivery terms.
We supply and ship all our products Australia wide. For International orders or remote areas, please contact us on Hello@tobe.com.au to quote for delivery charges.
All orders are dispatched ASAP. We use a range of couriers for all items. As a general guide, deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 12pm) whilst it could take up to 7 days for more regional, remote areas.
Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence.
Freight charges that apply for all areas:
– Heavy, large or sensitive items (i.e. furniture, autoclaves, equipment, bulky products)
– These charges will be at cost
Express Service
Call us on (03) 7050 6060 if you need urgent delivery. Additional cost may occur.
Receiving the Delivery
Deliveries will require a signature to verify the delivery. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, The couriers will leave a note to make another appointment or for you to pick up that item, but this cannot be taken for granted.
It is very important to make sure someone is available to accept the delivery. you will be responsible for any delivery fees incurred even though you may not receive the item If delivery cannot be made.
Authority to Leave Goods Consent
You may provide your consent for us to leave goods unattended and without a signature at the nominated delivery address.
By providing this consent, you acknowledge and agree that, once the courier has left the goods at the safe place of delivery address, the complete order has been received.
ToBe HealthCare and our couriers do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method.