Returns and refunds

Thank you for your purchase from ToBe HealthCare. We highly value the quality and authenticity of our products, and we work to provide a quality product that will assist you on attaining the best results. If you are dissatisfied with your purchase for any reason, you may return the product for a full refund of your purchase price (excluding shipping and handling charges) within 30 days of the order date on the packing slip. To ensure a timely refund, please follow the steps below.

*Please note all medical items return are not accepted due to strict hygiene protocol

Contact hello@tobe.com.au within 30 days of your packing slip date so that we can investigate and confirm your claim. A return will not be processed without initial contact from the customer to us. Please return the product with the following contents:

–Unused portion of the product along with all original packaging,

–Product and packaging must be at re-sellable condition

–Printed version of our email conversation.

After which, please send this to:

1/10 Melrich Rd, Bayswater VIC 3153

Phone: (03) 7050 6060

Please be advised that returns will not be accepted, and refunds not awarded if the criteria above are not met.

Please be advised that we only process products that were directly bought from the website, all other products that have been bought from our retailers must be returned to them first prior to being processed by us.

For your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. ToBe HealthCare is not liable for packages lost during shipping.

ToBe HealthCare will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).